We are confident that there will be no customs fees. However, we are not responsible for customs fees or import duties. If any such costs are required, it is the buyers' responsibility to pay the balance.
Khai's processes payments using the PayPal payment gateway. PayPal is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously. All payments are verified by PayPal to prevent fraud.
Absolutely. We offer a 60 days refund time from the date you receive your parcel. Read our Refund Policy page for more info. If you are unhappy with your order, we encourage you to email us directly on our website, so that we may resolve your issue with the product.
Contact us as soon as possible if you wish to amend your order. We usually ship items out within one (1) working day, so we cannot guarantee any changes will be made. It is your responsibility to ensure you check out the correct items and shipping info.