Shipping & Handling

Please take some time to read our shipping and handling policy before ordering your chosen item. 

INTERNATIONAL SHIPPING:

Due to high demand, please allow 2-3 weeks for delivery of your order. You can track your order by selecting the "Track Order" link at the top right of this page. 

Approximate shipping times (does not include weekends/public holidays): 

a) USA ~ 25 to 35 business days - tracking available

b) Rest of the world ~ 25 to 60 business days- Tracking may be available

Delayed delivery - Unfortunately we do not have any control over the shipping of your order. If a delay is to occur, we appreciate your patience and understanding. Please contact us if you have not received your order after 60 days and we will do our best to resolve the issue. Delivery times also vary depending on the time of year eg. there are likely to be delays during the holiday season.

 

SEPARATE PACKAGES

It is likely that if you order more than one product, you will receive them separately due to our company working from multiple warehouses.

If you only receive one package, please allow at least 2 weeks for the next package to arrive before contacting us. The item may not have been shipped out immediately which may be due to one of the following reasons:

- The item being on back order

- A delay with the delivery company

- Location of the warehouse that the product was sent from

- Customs delays

If you have not received your other item(s) after the two weeks, please contact us and we will try to resolve the issue.